Are you looking for a janitorial service for your business? Have you done a few interviews but none of the agencies stand out? Well, you should understand the basics of choosing a janitorial service before getting right to hiring. Here’s what you need to know.

Reviews and Retention Rate

When interviewing prospective janitorial services, you need to look at their website to get reviews and their customer retention rates. If most of the reviews are positive, you can rest assured that the firm will do an excellent job once you have made the hire.

On the other hand, if the janitorial company does a good job of keeping most of the current clients, then you’re definitely in good hands. Also, if the agency is widely known in the local area, it certainly has a good reputation.

Special Requests and Emergencies

For most cleaning companies, an in-house janitorial staff is prudent, especially if they are looking to save money. However, in some cases, hiring a janitorial company works perfectly especially if there are constant special requests or emergencies. Therefore, you should choose a janitorial company that has a particular guideline for handling special requests or emergencies from clients. That way, you can rest assured that whenever you need the services, the company is ready to provide them immediately.

References and Portfolio

Before hiring a janitorial service for your commercial cleaning needs, you need to request for references to previous clients as well as a portfolio. Ask for a list of 5 current or former customers where the company has offered its services. Contact the customers directly and inquire about their experience working with the company.

For instance, where the commercial cleaning duties have done satisfactorily? Did the company go above and beyond to provide exceptional services? What was the turnaround time for any commercial cleaning needs? The answers to these questions should help you decide whether the company is good at its job or not.

Cleaning Equipment and Resources Used

Naturally, in any given company or firm, different types of employees are available. As the owner, you might not be allergic to particular types of cleaning chemicals used by the cleaning company. On the other hand, some employees might be affected severely thus resulting in a lawsuit that can cost your company lots of money.

Right from the start, you need to choose a janitorial service that uses mild cleaning compounds. Before hiring the janitorial firm, make sure they reveal the type of cleaning equipment used as well as the chemicals. On the other hand, you need to choose an agency that uses the appropriate compounds to avoid faster degradation of the office floor coverings or furniture.

Types Of Cleaning Services

Commercial cleaning services encompass a lot of services compared to residential cleaning. These involve carpet cleaning, floor cleaning, bathroom cleaning and many more. It would be disappointing to hire a separate cleaning company for each of the services mentioned above rather than one that handles all the tasks.

Therefore, before hiring any janitorial service, make sure you enquire about the type of services they offer. For instance, if you need carpet cleaning, waxing or floor stripping services, you should be able to find a company that offers all the services under one roof.

Background Checks

Lots of companies have been compromised by low-level employees such as the janitors. There are reports of constant break-ins into various firms and enterprises because of poor background screening. Well, you should be astute about who you hire to clean your offices. Make sure the agency you hire does thorough background checks to ensure that all the employees are legal residents and not ex-convicts.

On the other hand, it’s good to keep your offices secure whenever the janitorial staff is around. If there is anything confidential, it should be stored carefully to avoid prying eyes. On the other hand, make sure that all the computers are shut down when everybody leaves the office. Finally, all the passwords should be encrypted to avoid any vulnerability.

It would be disheartening to find that your company’s most prized secrets have been shared with your competitors just because you didn’t take the necessary security measures outlined above. Also, don’t forget to request any valid documents proving that all the employees of the janitorial company are legitimate. If possible, you can also perform your background checks for each employee for the best results.


Cleaning an entire commercial building is bound to be very expensive. However, that doesn’t mean that you should rush into choosing the cheapest janitorial company without considering any other attributes. If possible, you should start by interviewing a few candidates.

Request quotes from these companies then compare and contrast each quote by comparing it to your budget. If you notice any differences, you should ask for the reason behind it. For instance, could the company extra services? Does the company use expensive cleaning products?

Finally, if you understand the reason behind the extra charges on the quotes, you can choose the most reasonable service for your commercial cleaning needs. Remember, if you rush into choosing the cheapest quotes without considering any other qualities, you might receive poor quality services.

Customer Service

Anything is bound to go wrong after hiring a janitorial service. For instance, the service might be late in delivering their services during a particular period. On the other hand, emergency cleaning services might be required. Also, some rooms might be left out during the entire cleaning process.

On that note, the company should be accessible if any of these things happen. That’s why it should have an exceptional customer care service. That way, if you need an emergency cleaning service, you can always contact the company and cleaners are dispatched to your location.

In conclusion, take your time to choose the best janitorial crew for your commercial cleaning needs. Do your due diligence and you will find a cleaning company that offers top-notch and satisfactory results. Use these tips to find the best janitorial services for your business.