Operations
When are you open?
We are open every day from 8:00 am – 10:00 pm.
Why should we hire you?
We are NOT your typical cleaning company. We are striving to be different than your standard cleaning company. We are making getting your home clean simple again, with no more complicated quotes and cluttered websites.
Booking Online
How will I know what time to book?
Appointment times are available Monday through Sunday, from 8:00am to 7:00pm and we will be in touch in less than 1 hour (during business hours) to confirm if this date and time works.
How easy is it to book online?
It really takes no more than 60 seconds. Simply fill out the booking form here: cleaningexec.com/book-now and we’ll be in touch to confirm your date and time in less than 1 hour (within business time).
Cleaning Supplies
Do you do green cleaning?
We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge.
Do we have to provide the cleaning supplies?
We bring all our own supplies and portable vacuums (if requested) and swiffers for floors. If there are supplies that you would prefer us to use (for wood floors for example) feel free to let us know and we can use any supplies you leave out for us.
Pricing and Payment
What forms of payment do you accept?
We currently accept credit/debit cards. Our online payments are handled by Stripe, and are processed through a fully secure 256 bit SSL protocol. In addition, we have a full extended validation SSL security. Booking through Cleaning Exec is safe and secure and we guarantee this. Any unauthorized charges that are made to your card as a result of doing business with us will be fully refunded.
What does it cost to clean my home?
We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. For most standard sized home cleanings, please see our price rates here: cleaningexec.com/services.
Recurring Service
How do I sign up for recurring services?
Simply select the frequency of cleaning on our booking form, and we will set everything up from there.
Do I have to contact you every time?
After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email the day before so you can expect us.
The Day of Service
How long will my cleaning take?
We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning. We clean until we are finished for a standard home and within reason. For special cases or extremely large homes, we may adjust the estimate and price for fairness.
Do I have to be home for the cleaning?
No, just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk…what ever is most convenient for you!
How many cleaners do you send?
We assign 1 cleaner to most bookings. If we feel it is necessary to have more cleaners, we will let you know.
Other
What is a move in/move out cleaning?
Our move in/move out cleanings are designed to prepare a home for a new tenant. It’s a deeper cleaning that includes cleaning inside cabinets and drawers, fixtures, inside the fridge, all baseboards, etc. We charge extra for this and you will find that an additional cost for move in/move out cleaning is standard across the industry.
What is your cancellation policy?
You have 24 hours before your scheduled cleaning to reschedule or cancel your appointment. Any changes made with less than 24 hours notice will result in a $90 fee. You agree to this by booking a cleaning.